Make a real difference to student livesBe part of a modern, people‑first universityAbout Our Client
Our client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand‑new Student Support Hub
Job Description
Key Responsibilities:
Providing front‑line, in‑person support to students within the Student Support HubDelivering excellent customer service in a clear, approachable and supportive mannerUnderstanding student needs, assessing queries and offering practical solutions or referralsSupporting students who may be distressed, with empathy and professionalismResolving queries at first point of contact wherever possible using knowledge, systems and initiativeAccurately recording interactions using CRM or l...