Customer Success Associate – UG Counselling

About the Role

We are looking for a proactive and student-focused Customer Success Associate to join our UG Counselling team. The ideal candidate will be responsible for ensuring a smooth student journey by managing onboarding, resolving concerns, tracking engagement with value-added services, and maintaining high student satisfaction levels. This role requires strong communication skills, empathy, ownership, and the ability to coordinate effectively with cross-functional teams.

Key Responsibilities

• Manage student onboarding and ensure a seamless onboarding experience
• Act as the primary point of contact for students and parents during the initial journey
• Collect user feedback regularly and ensure grievances/issues are resolved promptly through coordination with relevant internal teams
• Track student engagement an...