Overview

To work flexibly to provide a comprehensive customer service and administrative function for the College.

Key Responsibilities

• Deliver a high standard of customer service and administrative support for the College in line with the service outline.
• Ensure that the Student and College Service is of a high quality and fully meets the needs of the customers.
• Promote the provision of the Student and College Service to all users.
• Develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment, etc.).
• Ensure the college switchboard is manned at all times and maintaining outstanding level of service.
• Monitor administration requests and complete timely.
• Assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Com...