About the role

Student Advisor in Student Hub, City campus. Support students via case management approach across student administration, wellbeing, and support services. Communicate across phone, email, in‑person, and online channels.

Responsibilities

• Deliver comprehensive support using a case management approach.
• Assist students with student administration matters and wellbeing support.
• Respond to queries via phone, email, in‑person, and online.
• Maintain a high‑quality, professional service culture and deliver customer‑care.
• Collaborate with teams to improve services, streamline systems, and enhance student success.
• Demonstrate cultural humility and respect when engaging with indigenous and culturally diverse communities.

Qualifications

• Undergraduate degree in a relevant discipline (e.g., social work, psychology, youth development, health sciences).
• Experience in terti...