BPO in South Africa is hiring a Manager to ensure the profitability of programs by meeting client KPIs and targets. You will oversee staffing needs, uphold company policies, and provide coaching to associates. The ideal candidate holds a Bachelor's Degree and has 2-3 years of Call Center or Customer Service experience in a managerial capacity. Skills in MS Office and client relations are essential. This role requires strong leadership and communication abilities, along with a customer-oriented mindset.
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