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Strategic Account Manager, Grocery and Pets (TikTok Shop, Malaysia)

Company

TikTok

Location

kuala lumpur, Malaysia

Type

Full-time

Responsibilities

  • Acquire and incubate brands, principals, distributors and key merchants that contribute meaningful GMV growth within Groceries and Pets.
  • Build and maintain strong relationships with merchants, negotiate commercial plans and secure best deals based on campaign priorities and seasonality.
  • Identify growth opportunities for merchants through assortment expansion, pricing strategy, content, livestream and affiliate levers, while building JBPs.
  • Manage seller performance and service quality, including cancellation rate, return rate, shipping lead time and customer experience to improve conversion.
  • Manage mid and long-tail sellers through scalable incubation programs, seller communications and performance management tools.
  • Develop and execute category or sub-category growth plans with clear actions across traffic, assortment, content and monetisation levers.
  • Support internal business reviews, mer...

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