Strategic Account Manager Dubai, United Arab Emirates • Full time • Hybrid
Responsibilities - Consistently achieve KPIs each quarter
- Execute all phases of the account retention/renewal lifecycle
- Develop and deliver world‑class customer service on an ongoing basis
- Educate and train existing and new potential customers on insurance products, mechanics, and regulatory requirements
- Collaborate with cross‑functional teams to optimize efficiency to improve customer service
- Efficiently manage day‑to‑day servicing and operations (policy renewals, endorsements, claims, pre‑approvals, escalations… etc)
- Onboard customers to the Bayzat platform, while also monitoring and driving utilization
- Proactively build and maintain good working relationships with all key stakeholders (internal and external)
- Effectively manage and develop your assigned Senior Strategic Account Manager