**Overview**

Join the Intuit Customer Success Data Science & Analytics team as a Staff Data Scientist focused on the Voice of the Customer (VoC). In this role, you will define how customer feedback shapes strategy by connecting customer friction directly to churn, retention, revenue, and long-term growth.

You will operate as both a hands-on technical leader and a strategic advisor to senior leadership. You’ll shape VoC measurement and AI strategy, architect scalable modeling frameworks, and influence decisions at the director and VP level. You’ll partner closely with Customer Success, Customer Experience, Product, Engineering, and Data teams to embed advanced analytics and AI into critical business decisions.

This role is for someone who thrives in ambiguity, leads independently, and builds systems that scale across teams and business units.

**Responsibilities**

Perform hands-on analysis and build advanced statistical and machine learning mo...