**Overview**

We’re looking for a skilled and passionate Customer Experience Strategist to shape and elevate the QuickBooks Live Expert Assisted experience. You'll play a key role in defining the strategy and end-to-end experience for expert-assisted onboarding, ensuring a seamless and successful onboarding experience for Quickbooks customers.

You’ll partner cross-functionally to deeply understand customer needs, business priorities, and operational levers—translating insights into scalable experience strategies that define how experts deliver value. You’ll play a critical role in identifying opportunities to improve efficiency, drive consistency, and unlock measurable business impact.

If you thrive in a fast-paced, highly collaborative environment and are equally comfortable setting strategic direction and diving into the details to bring it to life, we’d love to hear from you.

**Responsibilities**

+ Service Strategy & Innovation -Define and...