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Sr. Technical Support Specialist

Company

FlairsTech

Location

Cairo, Egypt

Type

Full-time

Sr. Technical Application Support Specialist – POS Systems

About the Role

We are seeking a skilled Technical Application Support Specialist to join our team. In this role, you will provide expert-level support for Point of Sale (POS) systems, ensuring seamless operations for our clients. You will troubleshoot technical issues, maintain system performance, and serve as a key point of contact for escalated support requests.

Key Responsibilities

  • Provide first and second-level technical support for POS applications and related systems
  • Diagnose and resolve software, hardware, and network issues affecting POS operations
  • Write and execute SQL queries to troubleshoot data issues, generate reports, and support system maintenance
  • Troubleshoot network connectivity issues including LAN/WAN, TCP/IP, DNS, DHCP, and firewall configurations
  • Perform Windows OS troubleshooting, including system errors, application crashes, ...

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