Sr. Specialist Rider Quality & Compliance

Company

Delivery Hero

Location

dubai, United-Arab-Emirates

Type

Full-time

            Whats On Your Plate  Develop and continuously improve regional SOPs and quality control standards for rider performance safety and brand compliance. 
Lead regional programs focused on rider hygiene professionalism and vehicle condition. 
Act as the main point of contact for local rider quality teams in all MENA markets. 
Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours box/hygiene checks uniform compliance audits). 
Support markets in setting KPIs and performance targets and ensure consistency in execution and reporting on rider quality score. 
Deliver regular dashboards insights and executive summaries for senior leadership. 
Create tools (checklists audit trackers penalty logs) analyze data & identify market trends and propose corrective actions. 
Design and support the implementation of training programs for patrollers and quality field teams. 
Collaborate with re...
        

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Sr. Specialist Rider Quality & Compliance

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