Description
Join Amazon's NA Grocery Delivery team as a Sr. Program Manager, where you will own the strategy and execution to reduce pre-pickup delivery failures across the Sub Same Day Grocery (SSD-G) business. Pre-pickup failures — instances where customer orders are fully or partially undelivered due to operational defects occurring before a driver departs the station — represent one of the most painful customer experiences in grocery delivery and a critical area of focus for the SSD-G program.

In this role, you will be the single-threaded owner of identifying, quantifying, and eliminating the root causes of pre-pickup delivery failures, both complete (orders never delivered) and partial (orders delivered with missing items). You will deep dive into operational defects across the order-to-dispatch pipeline — including inventory accuracy gaps, pick/pack errors, staging breakdowns, order timeout failures, item unavailability, and system-driven cancellations — to build a c...