Job Profile - Sr Production Assoc (120 Grade)

Job Overview:
Perform variety of production execution activities for 80 plus countries globally on their critical deliverables with its highest accuracy and quality. Also need to implement various process enhancements and automations for global offerings in IQVIA worldwide. Involves quality assurance, production of reports, answering queries from Local Offices for the EMEA & LATAM regions.

Principal Accountabilities:
• Executing, Monitoring, 1st level fixing and 2nd level escalating
• Reporting and rerunning production processes as defined in Schedule
• First & Second level break-fix support for Mainframe-Infrastructure and its components.
• Participate in Root Cause Analysis as appropriate.
• Ensure daily process & procedures remain accurate and up to date. Ensure account checklist items are completed and signed off.
• Diagnose, troubleshoot and report/resolve interruptions or proble...