Role - Sr. Network Engineer

• 4+ years work experience in networking (Cisco Catalyst Switch, Cisco Router)
• Manning of Network Support Desk
• Manage shift operations - Break rotation, tardiness, SOPs are followed
• Point contact for issues happening within his/her shift
• Highlight any key shift issues or areas for improvement and provide recommendations on how to improve
• Perform Network monitoring and fault rectifications of all detected alerts
• Ensuring daily checklist are completed timely and correctly
• Attending to Service/Change Requests
• Manage escalation in accordance to defined process
• Liaise with service providers ensuring third party/supplier faults are cleared in a controlled and timely manner
• Required (one or more of the following):
• Certifications such as CCNP/ CCIP/CCSP/ CCIE/ JNCA /ITILV3 and other relevant IT industry cer...