About the Role

Our client, a pioneering storage software company, is seeking a Senior Support Engineer to join their global support team. This role focuses on providing expert technical support for customers using the company's custom Linux-based storage software, primarily utilizing ZFS and Ceph. As a Senior Support Engineer, you will assist customers with setup, troubleshooting, and optimization of storage solutions, while also participating in technical research and contributing to the company's technical content.

Key Responsibilities

• Technical Research & Testing: Lead technical research projects, including testing and implementing new software features for customer applications.

• Technical Content Development: Create and publish technical articles on storage technology and solutions, contributing to the companys blog and knowledge base.

• Custo...