Sr. Customer Support (Inbound Voice)

Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)

Location: Infopark, Kakkanad, Kochi

Shift: Night Shift (Monday–Friday)

Salary: ₹3.5 LPA – ₹4.5 LPA

Education: Bachelor's Degree Mandatory

We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.

Responsibilities

• Handle inbound customer calls and resolve queries efficiently
  

• Provide accurate information and ensure excellent customer service
  

• Meet individual performance metrics, quality standards, and productivity targets
  

• Escalate complex customer issues to t...