Job Description

The primary responsibility of the Senior Customer Support Manager (CSM) is to effectively and efficiently manage the business for their assigned customer contracts and ensure customer satisfaction with Motorola Public Safety Customers. The business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves proper delivery and execution of service contracts. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the Senior CSM will become involved and find a solution.

Duties and Responsibilities:

The Senior CSM is responsible for the overall success of and relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola. Key responsibilities include:

Provide customers a single point of contact for Customer management and e...