Senior Customer Success Manager, EMEA – Entrust Identity.

Join our globally distributed Customer Success team to help medium to large enterprise customers achieve their business objectives and realize maximum value from Entrust Identity solutions.

Key Responsibilities

• Serve as primary advocate for medium to large enterprise customers, ensuring successful adoption, usage, and value realization of Entrust Identity solutions.
• Understand customer goals, define measurable success criteria, and drive initiatives to achieve those outcomes.
• Conduct Quarterly Business Reviews with stakeholders at multiple levels based on account complexity.
• Analyze customer performance metrics, identify trends, and provide actionable recommendations to improve outcomes and reduce fraud and risk.
• Own and act on customer health scores (e.g., Gainsight).
• Develop deep knowledge of the Entrust Identity platform and communicate relevant fe...