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Sr Customer Relations and Quality Manager

Company

GE Vernova

Location

Schenectady, United States

Type

Full-time

**Job Description Summary**
We are seeking a dynamic and results-driven Quality Manager to lead plant-level quality execution and ensure the highest standards of product and process quality. This role is accountable for customer quality performance, Quality Management System (QMS) ownership, laboratory operations, and end-to-end problem resolution.
The Quality Manager will play a critical leadership role in driving customer satisfaction, compliance, and continuous improvement, while fostering a culture of Built-In Quality and Zero Defect mindset across the organization.

**Job Description**

**What you'll do:**

**Customer Quality & Relationship Management**

+ Serve as the primary quality interface to customers, ensuring strong relationships and responsiveness.
+ Lead communication and resolution of customer non-conformities, complaints, and escapes.
+ Ensure timely and high-quality responses using structured problem-solving methodologies (8...

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