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Sr Change Management & Operational Modernization

Company

First Citizens Bank

Location

Jacksonville, United States

Type

FULL_TIME

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of our Jacksonville, FL or Portsmouth, NH offices.

This role serves as the dedicated sales governance representative who will ensure system capabilities and business processes align with sales objectives across all markets. This position is responsible for defining requirements, driving cross-market alignment, supporting change adoption, and ensuring solutions are effectively implemented and sustained. This role also operates as a subject matter expert (SME) across markets with a strong emphasis on independently building deep system and process knowledge.


Responsibilities

  • Develop and maintain a deep understanding of current and future system functionality including enhancements and roadmap initiatives
  • Demonstrates the ability to independently learn new capabilities through research, SME shadowing and hand...
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