Sr. Business Analyst & Quality Assurance

The Business Analyst and Quality Assurance is responsible to design, optimize, and verify the operational engine of our global satellite connectivity business. The role serves as the architect and auditor of the customer journey, ensuring that the transition from contract execution to service activation is seamless, automated, and error free.

Job Responsibilities

• Process Detail & Workflow Design: Design and document detailed workflows for global hardware distribution and service activation, ensuring synchronization between Zoho Inventory and sales orders.
• Billing & Invoicing Logic: Define and document the logic for complex telecom billing (proration, multi-currency, and revenue recognition) and verify its execution within Zoho Books.
• Quality Assurance & UAT: Own the end-to-end testing lifecycle. Create test cases for new features, conduct User Acceptance Testing, and ensure all automated work...