Service Performance and Issue Resolution

• Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
• Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility.
• Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
• Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries.
• Escalate recurring issues, risks, and structural defects to the Team Lead.

Implementation of Changes and Improvements

• Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
• Collaborate with the process management team by providing operational input to enhance underlying processes.
• Apply new or upda...