Specialist I, Accounts Receivable

Location: Mandaluyong City, Philippines

Responsibilities

• Identify, validate, and log customer disputes to initiate resolution and escalation.
• Perform initial investigation and communicate findings with the proper owners or resolvers.
• Monitor and ensure immediate resolution of disputes; use reports to follow up.
• Promptly request credit memos upon validation of the claim and clear the deduction in the AR Ledger once credit is issued.
• Generate monthly deduction reports, analyze trends in deductions by customer or product line, and present findings to management to drive process improvements.

Qualifications

• Bachelor’s degree in a finance field.
• At least 1 year of experience in Customer Service or BPO related fields.
• Very good English written and oral communication skills.
• Amenable to a night shift schedule.