Job Purpose

This role will be responsible for the end-to-end lifecycle management of all Digital Channels and Payments application platforms, including technical support, system configuration, integrations, upgrades, and vendor coordination.

The role will ensure seamless customer experience, secure and reliable transactions, and alignment with business objectives as well as regulatory requirements.

Principal Accountabilities

• Ensure the availability and stability of all Digital Channels and Payments applications through proactive monitoring and support.
• Manage incidents end-to-end, including timely resolution and conducting root cause analysis (RCA) to prevent recurrence.
• Support and execute change and release management processes, ensuring minimal disruption to business operations.
• Maintain documentation, SOPs, and governance standards for all supported applications.
• Coordinate effectively with inte...