Job Summary

• Responsible for managing, evaluate investigation result, and responding to customer complaints in a timely and professional manner,
• Ensures that all complaints are properly documented, analyzed, and addressed in accordance with company quality standards, regulatory requirements, and customer expectations.
• Close coordination with cross‑functional teams to identify root causes, implement corrective and preventive actions (CAPA),
• Provide technical document based on customer requirement,
• Involve in Internal & External Audit activity,
• Support special issue handling, such as counterfeit & special project related to upgrade customer service system together with PR & Marketing.

Minimum Requirements

• Bachelor degree of Science (Chemical/Chemical engineering, Biology, Food Technology/Food Science or related fields)
• Has experience in FMCG Industry minimum 1 year
• F...