KYC & onboarding governance framework ensure a thorough understanding of on-boarding governance framework to onboard as CB & banks processes/guidelines.
Ops Risk Management : adhere to SOPs to ensure the processing of customer transactions.
AML & Transaction monitoring : act immediately on AML alerts to mitigate risks. Further liaise with internal stakeholders to initiate immediate actions.
Channel migration : educate customers on the key benefits of migrating to channels and further assist to onboard customers on channels.
Product Knowledge : deep understanding of business banking products to increase cross-sell and hence revenue per client.
Customer Excellence : Deliver best in class services for Business Banking customers at the Busine...
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