Spare Parts Team Leader

Location: Newcastle, UK
Rate/Salary: £45,000 per year
Benefits: Great benefits
Type: Permanent

Responsibilities

• Manage a personal portfolio of customer enquiries and parts orders from quotation through to invoice and close‑out
• Act as the main escalation point for key customer relationships and supplier issues
• Maintain strong working relationships with OEM suppliers and escalate performance concerns when required
• Lead the resolution of complex customer escalations, stock discrepancies, and supplier issues
• Ensure CRM and ERP systems are maintained accurately
• Oversee customer service levels, ensuring enquiry acknowledgement, quotation turnaround, and order fulfilment targets are met
• Line manage the Spare Parts Coordinator team, including 1:1s, appraisals, performance plans, and recruitment input
• Set and manage team targets for operational output...