We're partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.
Your Role- Handle end-to-end troubleshooting for advertising products via email and chat.
- Diagnose issues related to campaigns, platform tools, and product features.
- Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
- Provide timely, accurate updates to ensure high customer satisfaction.
- Identify opportunities to improve the user experience from day one.
- Ensure service quality by meeting productivity, SLA, and case-handling standards.
- Educate advertisers on features, best practices, and common issue types.
- Maintain...