What You Will Be Doing:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Job Requirements:

• Excellent writing and verbal communication skills in Spanish
• Intermediate level of English
• Strong attention to detail.
• Good technical troubleshooting and problem‑solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer:

• Relocation support: Flights, ...