Spanish Call Center Team Leader - Taguig

About the job: Spanish Team Leader (Taguig) | Onsite

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• 24 Leaves Annually

Educationand Other Requirements:

• Minimum experience of 4 years with customer service in the BPO/BPM industry
• Bachelor's degree in any course
• Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
• A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH-SPEAKING AGENTS DOING VOICE CALLS.
• Willingness to work in rotational shifts
• Amenable to working in shifting schedules.
• Amenable to working ONSITE (BGC Taguig).

Responsibilities:

• Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
• Coach and help ...