Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Job Duties and Responsibilities:

• Manage and supervise a team of Rider Support Agents.
• Ensure sustained proficient training, professional development, and employee engagement.
• Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLA).
• Analyze reports and statistical data to measure productivity and identify root causes for underperformance.
• Implement and supervise action plans to completion.
• Monitor team members for retention and succession planning.
• Trac...