The Spa & Salon Receptionist shall be responsible for answering incoming calls and booking appointments for the Spa & Salon in a courteous manner while ensuring top quality guest service for the pool & spa clientele. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Greet guests in a cordial and professional manner.2. Answer incoming calls and book appointments accordingly, take detailed and accurate messages, transfer calls if appropriate, and take initiative to resolve problems or provide requested information.3. Listen and resolve complaints/problems from customers.4. Receive payment and record receipts for services.5. Receive, open, and distribute incoming mail if directed.6. Maintain inventory of supplies and requisition items on a weekly basis or when needed. 7. Maintain department and administrative record...