Spa Front Office LMT Job Summary

The Spa Receptionist is responsible for performing duties and tasks that will increase the productivity of our institution. This position will work in a fast-paced environment and must have excellent time management and communication skills.

Roles and Responsibilities

• Welcome and assist clients, guests, and students in person or by phone; respond to or route inquiries professionally.
• Schedule appointments and perform appointment confirmations via calls or texts.
• Conduct facility tours to educate clients about services offered at The Spa at Northwest.
• Respond to and manage client escalations with professionalism and empathy.
• Ensure a warm, welcoming, and efficient front-office experience for all visitors.
• Assist with front office staffing coverage and day-to-day coordination as n...