DATE: December 2019

TITLE: CRB Business Solutions Specialist Progression

PERFORMANCE COACH: Manager CE Business Solutions

COMPANY: Tampa Electric Company

DEPARTMENT: Customer Experience

POSITION CONCEPT

The CRB (Customer Relationship Billing) Business Solutions Specialist is responsible for working with management and operational team members to align “meter to cash” business processes and solutions with organizational strategies to stabilize, support, optimize and improve TECO Energy’s investment in the SAP CRB solution. Collaborates with all areas of the business for the development, standardization and optimization of new or enhanced CRB processes and those of the CRB eco-system solutions. Responsible for working with business partners, program managers and IT developers and professionals to implement business solutions leveraging the CRM/B solution that deliver the customer exper...