Solution Architect (CXOne)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

**Job Description**

Experience: 10 to 15 Years
Role: Contact Center Solution Architect (CCaaS)
Preferred Platform: NICE CXone

Role Summary

We are looking for a senior CCaaS Solution Architect with strong customer‑facing experience to design and deliver end‑to‑end cloud contact center solutions across leading CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API‑based integrations, transl...