Location

Hybrid if based in Toronto or Ottawa. Remote for other locations in Canada.

About the team

As a Solution Architect, Customer Platforms, you will translate business objectives into enterprise-grade solutions across our customer-facing platforms. Success in this role is measured by the business outcomes delivered, including improved customer experience, revenue enablement, operational efficiency, and customer trust.

You will serve as a key bridge between business strategy and technical execution, providing architecture leadership for complex initiatives and ensuring solutions align with enterprise architecture principles, governance requirements, and long-term business goals. Working closely with teams across Sales, Customer Success, Support, Marketing, Professional Services, Revenue Operations, and Technology, you will help shape the future of the customer platform ecosystem.

What you will do

• Translate customer-f...