We’re looking for a Solar PV Technical Specialist to join our team and provide expert technical support for customers with more complex Solar PV queries. You’ll act as a specialist problem-solver, supporting customers, colleagues and delivery partners with accurate technical guidance, clear communication and strong ownership of cases through to resolution. 
 

You’ll manage and resolve complex Solar PV technical support tickets, using your knowledge of solar systems, inverters, monitoring platforms and installation standards to identify root causes and recommend the right next steps. Rather than taking general inbound calls, you’ll work from a triaged queue of technical cases and contact customers through scheduled outbound callbacks, giving you time to review the issue properly before speaking with them. 

 

Responsibilities