Description

The Contact Centre Technologies (CCT) Technology Solutions Lead is responsible for providing detailed solution design and creating practical technology solutions that both meet business needs while adhering to enterprise design guidelines and principles (i.e. low-cost, shared infrastructure, high-availability, flexible, and secure).

Specifically the CCT Solution Engineer will:

• Provide domain-specific solution Engineering for Contact Center and Voice technologies.
• Develop solution designs and costing for business and IT initiatives, and define the functional and infrastructure designs of these solutions.
• Provide subject matter expertise for standards development, making technical recommendations and delivery of proven solutions.

Job Accountabilities

Reporting to the Senior IT Manager, CCT Solution Engineering, the successful candidate supports the development of a consolidated enterprise-wide vision f...