## SMS AnalystApplyremote type: Hybrid (in-office / remote mix)locations: Philippines (Cebu)time type: Full timeposted on: Posted Todayjob requisition id: REQ13281**Responsibilities*** Monitor agents in the phone center assigned to them for the day.* Address technical issues and assist with troubleshooting errors.* Address getting VPN installed and working on individual machines remotely.* Address concerns and provide feedback.* Help in monitoring, run projects as the case maybe during off peak time when there's really no technical issues**Experience*** 1+ years’ work experience with the phone center.**Knowledge & Skill*** Entry level for more complex support and administrative functions.* Applies generally straightforward methods or procedures.* Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.* Is expected to work through typical or moderately complex problems but may ...