Job Title: SME- GPP Payments
Location: Toronto, Ontario
Duration: 6 Months

Introduction

This role is for a Subject Matter Expert (SME) to be the technical focal point for FGPP (Finastra Global Payment Plus) in production. The candidate will troubleshoot and solve issues in production for a minimum contract of 6 to 12 months.

Required Skills & Qualifications

• Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
• Deep FGPP business and functional knowledge.
• Proven hands‑on FGPP configuration experience: profiles and rules setup.
• Customer‑facing experience: leading technical calls.
• Experience with FGPP (not only Classic GPP) from the last 3 years.
• Prior work experience at client or in client’s Industry

Preferred Skills & Qualifications

• Experience managing escalations from L2 for complex and advanced issues.