DIRECTLY REPORTS TO: SME - Segment Manager / Lead CSM MAIN AREA OF RESPONSIBILITY: As an SME Customer Success Manager (CSM) you are responsible for ensuring that SME accounts remain successful by realizing the full value of their investment with Sprout.

Achieving operational excellence for our clients through our products and services is the ultimate goal of a CSM in order to ensure renewals and potential account growth.    TASKS: Renewals, Opportunities and Growth  Gain a deep understanding of the client's business and the success goals of the different levels of stakeholders through monthly health checks, business reviews and onsite courtesy visits in order to drive more value and secure renewals.

With this, we may uncover opportunities in expanding their current subscription by availing of other products relevant to their needs or bringing in other affiliates.  System and Services Maximization  Ensure that Sprout becomes an instrumenta...