Join SICK in Richmond Hill, Ontario as a Customer Care Specialist, ensuring top-notch support and service from 8am to 5pm. Tackle customer inquiries and contribute to process improvements for a stellar experience.
As a Customer Care Specialist, you will provide operational support across inquiries, orders, and team communication. This role thrives on positive engagement within a team setting, focusing on high-volume activities that enhance the customer journey. Your in-depth understanding of SICK’s processes will facilitate effective project management and resolution of issues.
Key Responsibilities:
• Handle inquiries while meeting service-level objectives
• Resolve order lifecycle issues with internal teams
• Ensure adherence to customer operational agreements
• Educate customers on SICK terms and conditions
• Recommend process improvements for enhanced service
Requirements:
• Two years of experience in customer service
• At least two years of college edu...