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SIAM Lead (Service Integration & Management Lead)

Company

Jobleads-UK

Location

Warwick, United Kingdom

Type

Full-time

SIAM Lead (Service Integration & Management Lead)

Location: Warwick

Experience: 8+ years

Work mode: Hybrid

Key Responsibilities

  1. SIAM Strategy & Governance
    • Define and implement the SIAM operating model, governance framework, and processes.
    • Establish end-to-end service accountability across multiple vendors and internal teams.
    • Develop policies, standards, and procedures aligned with ITIL / ITSM best practices.
    • Drive continuous improvement initiatives for service integration efficiency.
  2. Vendor & Supplier Management
    • Manage relationships with multiple service providers and vendors.
    • Define and enforce SLAs, OLAs, KPIs, and governance structures.
    • Ensure vendor performance aligns with contractual obligations and business expectations.
    • Lead service reviews, vendor scorecards, and escalation management.
  3. Service Integration & Delivery

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