About the Role
We are looking for an enthusiastic and hands-on Shop Supervisor to oversee the daily operations of our store and deliver an exceptional customer experience. This role is ideal for someone passionate about retail, food, and Japanese culture, with strong leadership skills and the ability to motivate a team in a fast-paced environment.
As Shop Supervisor, you will support store performance by ensuring smooth operations, maintaining high visual and service standards, and leading the team to achieve sales and operational goals.
Key Responsibilities
* Deliver excellent customer service and create a welcoming shopping experience.
* Supervise, support, train, and motivate team members to achieve sales and service targets.
* Handle customer queries, complaints, and special requests professionally.
* Promote Japanese food, drinks, and retail products through strong product knowledge and upselling.
* Act as a brand ambassador and maintain high serv...