The Shop Manager will lead the day-to-day operations of our flagship retail boutique and spa treatment area in Geneva, Switzerland. Reporting directly to the COO, this role is pivotal in driving exceptional sales of our luxury cosmetics products while overseeing the seamless delivery of personalized spa experiences for exclusive clients. The ideal candidate will manage a small team of 2, fostering a culture of excellence, client-centric service, and operational efficiency. This position requires a passion for luxury wellness, strong leadership skills, and the ability to thrive in a high-end, fast-paced environment.

Requirements

Key Responsibilities

1.      Team Management and Development

o   Lead, mentor, and motivate a team of 2 (sales associates and/or spa therapists), conducting regular performance reviews, training sessions, and coaching to ensure high standards of service and product knowledge.

o   Foster a collaborative...