POSITION SUMMARY: Coordinates, motivates, and develops Service Department staff in an effective and efficient operation.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:


+ Perform the essential duties of a Service Technician.

+ Train Technicians and assist when needed.

+ Oversee the work of technicians to ensure thoroughness and accuracy.

+ Assign and schedule daily work orders.

+ Assure that employees are cross-trained to ensure adequate coverage for all positions.

+ Conduct regular service department meetings.

+ Process and update service technician records and recovery rates.

+ Attend any company, store and community functions that will benefit the dealership.

+ Maintain company vehicles that are assigned to the Service Department.

+ Control expenses of Service Department while maintaining services for customers.