Role Overview

The Service Specialist will be responsible for the operations of all complex shipments allocated to them, from the initiation of transaction, right to completion through building customised import solutions for clients in various industries. The Service Team is the engine room of the business and the overall goal is to provide efficient and effective service delivery to clients.

The Service Specialist will be responsible for the following:

1. Liaising with an international pool of clients on a daily basis.
2. Planning and implementing the overall shipping strategy.
3. Managing the progress of a select number of shipments (project management) on behalf of a pool of clients.
4. Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
5. Ensuring customer satisfaction.

Skill Set and Desired Competencies

1. Excellent knowledge and use of Microsoft Office Appl...