Job Description & Requirements

Responsibilities

Strong operational knowledge within Freight Forwarding covering Air, Ocean and Crosstrade.

This role supports day to day Ocean, Air and Road Freight operations

Shipment planning consists of Air, LCL, FCL, Breakbulk etc.

Haulage arrangements

Customs clearance declaration

Work closely with internal departments to coordinate customer's shipments

Handling Import and Export shipments & documentation from A to Z

Build and maintain good rapport with customers to fulfill their requirements

Troubleshooting and attending to customer complaints/disputes.

Troubleshooting and attending to ministry/official authority.

Ensure all enquirers are responded to within the shortest possible time frame.

To obtain pricing and generate complete/competitive quotation base on customer's requirements.