Shift Lead Job Description



Role Overview



The Shift Lead is responsible for running smooth, consistent, high-quality shifts at Far Out Ice Cream. This role supports the management team by leading team members during service, upholding Far Out’s standards, solving problems in real time, and making sure every guest receives friendly, fast, and accurate service.



A Shift Lead is not just another team member on the floor. They are expected to set the tone, hold the team accountable, communicate clearly, and take ownership of the shop during their scheduled shifts.



Key Responsibilities



Team Leadership

•  Lead the team during assigned shifts with confidence, urgency, and professionalism. 


•  Assign team members to stations and make sure everyone is working productively. 


•  Coach team members in the moment when standards are not being met. 


•  Set a...