ServiceNow Solution Architect (CSM) - Remote
A leading consultancy are seeking a highly skilled ServiceNow Solution Architect to lead the design, optimisation, and expansion of their enterprise ServiceNow platform.
As the ServiceNow Solution Architect (CSM) you will focus on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM) as well as playing a critical role in shaping the application landscape, ensuring seamless integration of internal and customer-facing systems
This position is ideal for a professional who combines deep ServiceNow expertise, business process knowledge, and strong communication skills to deliver high-impact solutions.
Responsibilities
* Lead the design, implementation, and optimization of ServiceNow solutions with a focus on:
o Customer Service Management (CSM)
o Field Service Management (FSM)
o IT Service Management (ITSM)
o Strategic Portfolio Management...